Refund Policy

Last updated: July 8, 2026.

My guarantee

• Full refund before work starts. If I haven't begun your setup or build yet, your payment is returned in full — just ask.
• If I can't deliver what we scoped, your first billing period is refunded. You don't have to argue for it.

Monthly service lines

• You can cancel any time; cancellation takes effect at the end of the current billing period, and you keep service until then.
• After that first period, a started billing period is not automatically refundable, because the work — maintenance, monitoring and availability — is delivered continuously through the month.
• If something went clearly wrong on our side — a billing error, or a period where contracted services simply weren't delivered — we'll refund or credit it. Just ask.

One-time projects

• Quoted projects define their own milestones and payment terms in writing before work starts.
• Work not yet started is refundable; completed milestones are not.

How to request a refund

Open a support ticket in the portal or email [email protected] with the invoice reference. Refunds are processed through Stripe to the original payment method.

Chargebacks

Please contact us before opening a dispute — billing issues are resolved fastest directly. Chargebacks filed without contact may result in service suspension while the dispute is investigated.